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Last Updated: November 8, 2025

Thank you for choosing BISCUT. We are committed to providing delicious, high-quality cookies and a delightful customer experience. Please take a moment to review our policy regarding returns, refunds, and cancellations.

  1. Refund Policy

Your satisfaction is our top priority. If you’re not fully happy with your purchase, you may be eligible for a refund under the following conditions:

• Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately. Our support team will guide you through the return process. Once the issue is verified, we will offer a full refund or replacement.

• Incorrect Items:

Received something you didn’t order? Let us know as soon as possible. We’ll arrange for the correct product to be delivered, and may request the incorrect item to be returned.

Please note: Customized or personalized products are not eligible for refunds unless damaged or defective.

  1. Return Policy

To initiate a return:

  • Contact our customer care team at +880 1517 812 959
  • Ensure the product is securely packaged to avoid damage in transit.
  • We’ll inspect the item upon arrival and, if eligible, process your refund or replacement accordingly.

All refunds will be credited to the original payment method.

  1. Cancellation Policy

Need to cancel your order?

  • You can cancel before the order is processed or shipped.
  • For quick cancellations, contact us immediately at +880 1517 812 959.

If the order has already been dispatched, you’ll need to follow our standard Return Policy after receiving the item.

Contact Us

If you have any questions or concerns, please don’t hesitate to reach out:

Phone: +880 1517 812 959